Claims for Damage/Defective Items
Within 30 days from the date of purchase, we accept requests for replacements of damaged/defective items. Hold onto all items until your claim has been resolved. Most of the time, we ship replacements immediately without the need for a return, however we will let you know if we need a picture of the damage/defects to help resolve the claim, or we will send a return label if needed. There are no costs to you for any replacements, or returns of damaged/defective items.
Within 30 days from the date of purchase, we accept requests for returns of non-defective merchandise. Please note, as in our order cancellation policy, there is a 20% restock fee, plus all shipping charges are non-refundable both ways. A RMA # must be used with the return and the item(s) must be returned to the specified warehouse associated with the RMA #. Items must be returned to the warehouse originally shipped from.
Order Cancellation Policy
Once an order is placed, there is a very small window of time where we can catch an order to cancel. Please note that while we will make every effort to catch an order which has been requested to be cancelled, if an order cannot be cancelled, such as if the packages have already loaded onto the trailer, then we have no other option available to us but to ship the order out. All shipping charges are non-refundable and there is a 20% restocking fee for merchandise that is returned.
We attempt to be as accurate as possible. However, we do not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error-free. If a product is not as described, your sole remedy is to contact us to arrange that the product be returned in unused condition using the standard return procedures.
Disclaimer of Warranties and Limitation of Liability
This site is provided on an "as is" and "as available" basis. We make no representations or warranties of any kind, express or implied, as to the operation of this site or the information, content, materials, or products included on this site. You expressly agree that your use of this site is at your sole risk. To the fullest extent permissible by law, we disclaim all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose. We do not warrant that this site, its servers, or e-mail sent from us are free of viruses or other harmful components. We will not be liable for any damaged of any kind arising from the use of this site, including, but not limited to direct, indirect, incidental, punitive, and consequential damages.
By visiting SuperWholesaler.com, you agree that the laws of the state of Texas, without regard to principles of conflict of laws, will govern these Conditions of Use and any dispute of any sort that might arise between you and Super Wholesaler Inc.
Any dispute relating in any way to your visit to SuperWholesaler.com or to products you purchase through Super Wholesaler Inc shall be submitted to confidential arbitration in Dallas, TX, except that, to the extent you have in any manner violated or threatened to violate Super Wholesaler Inc's intellectual property rights, Super Wholesaler Inc may seek injunctive or other appropriate relief in any state or federal court in the state of Texas, and you consent to exclusive jurisdiction and venue in such courts. Arbitration under this agreement shall be conducted under the rules then prevailing of the American Arbitration Association. The arbitrator's award shall be binding and may be entered as a judgment in any court of competent jurisdiction. To the fullest extent permitted by applicable law, no arbitration under this Agreement shall be joined to an arbitration involving any other party subject to this Agreement, whether through class arbitration proceedings or otherwise.
Our Mailing Address
(Not a Warehouse or Showroom. No Returns are accepted at this address)
Super Wholesaler, Inc.
906 W McDermott Dr Ste 116-112
Allen, TX 75013-0014